INFORMATION QUESTIONS


FREQUENT QUESTIONS

All of our leather is dyed individually, so each product color will vary from one to the next, making each piece unique!

Our bags, shoes and accessories are handmade from vintage textiles with leather that may show signs of wear and tear.

Please note that no two pieces of leather are dyed the same, and color variances can occur between each batch. Hide marks are not considered a fault.

All computer monitors are different and we do our best to present the colors of bags and shoes but please be aware that it may appear slightly different on your screen.

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions

All items ship via EMS (Express Mail Service) with tracking details. Shipping takes We find EMS quite reliable and reasonable in terms of shipping cost.

We require a telephone number for your shipping information. This is necessary for the efficient delivery of your order.

Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.

Upon receipt of the items, they will be checked to make sure they meet the conditions above, and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.

We endeavor to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive an email notification of the status of your refund once finalized. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

If you have any questions regarding your return, please contact us at  [email protected]

[email protected]

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