Our goal is to make you happy and proud of what you have purchased. However, if you are not happy with the item, you may return it for a full refund (exclusive of shipping charges) or exchange it for other items.
Our bags,shoes and accessories are handmade from vintage textiles with leather may show signs of wear and tear.
All computer monitors are different and we do our best to present the colors of bags and shoes but please be aware that it may appear slightly different on your screen.
All International orders are shipped via Indonesia Post or Spain Post and shipping times will vary per country. Please allow up to 7-25 days for delivery.
All items ship via EMS (Express Mail Service) with tracking details. Shipping takes We find EMS quite reliable and reasonable in terms of shipping cost.
We require a telephone number for your shipping information. This is necessary for the efficient delivery of your order.
If you would like us to ship by specific courier, please, contact us and we’ll arrange.
Items are inspected by us before dispatch. Once an item has been sent, ANAMASGYPSY will no longer be responsible for goods shipped. If you require insurance, please send us an email upon purchasing.
Please make sure your shipping address details are up to date when ordering. Please check with your local post office if you experience problems during shipping. We do not refund for items lost in the mail. If you are experiencing problems we will do our best to assist you.
Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.
All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. ANAMASGYPSY must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.